Quick Guide for Mynaportal

 

Introduction of Mynaportal and About This Guide

Mynaportal is an online service managed by the government of Japan. You can apply to services online related to parenting by the one-stop service and you can receive notifications from administrative organizations.
 This is a quick guide which is a simplified operation manual of Mynaportal. The contents of this guide are the login methods to Mynaportal and the overview of each service.

Menu

● Login Method

This part introduces three login methods.

> 1: Login with smart card reader For smart card reader users

> 2: Login with 2D barcodes (via PC) For compatible Android phone users

> 3: Login with 2D barcodes (via PC) For compatible iPhone users

> 4: Login for Android browser For compatible Android phone users

> 5: Login for iPhone browser For compatible iPhone phone users

● Screen Items Instruction

This part explains items in the Account Information Registration screen and the Main Menu screen after login.

> 1: Account Information Registration

> 2: Main Menu after the login

 

 

Login Method

1: Login with smart card reader For smart card reader users

Step1 :

Click the “Login with smart card reader”or the “Login or Signup with smart card reader” button (1) in the Top Page.

 

Step2 :

When the dialog is displayed, click the “Next” button (2). After the application downloads, install the “Mynaportal App” by following the instructions. If a confirmation message about a browser extension is displayed, please enable the extension.


※This is the dialog for Internet Explorer. The message may be different in other browsers.

Step3 :

Connect the smart card reader and click the “Login with smart card reader” or the “Login or Signup with smart card reader” button (3).

 

Step4 :

When you run the “Mynaportal App”, the login window is displayed. Type in your password which you have set for your Individual Number Card using 4-digit half-width numbers (4), then click the “OK” button (5).

 

What is the password for the Individual Number Card?

It is the password of the 4-digit number which you set for the electronic certificate for user authentication when you received your Individual Number Card from your local municipal office.

2: Login with 2D barcodes (via PC) For compatible Android phone users

Step1 :

Access the Mynaportal Top Page via your PC, then click the “Login with 2D barcode" or the “Login or Signup with 2D barcode” button (1) .

 

Step2 :

The 2D barcode (2) will be displayed on your PC screen.

If the “Mynaportal App” is not installed on your smartphone, go to Step3.
If the “Mynaportal App” is already installed on your smartphone, go to Step4.


Step3 :

Read the 2D barcode (2) by using a QR code reader on your smartphone.

After scanning the 2D barcode, the URL to Google Play will be displayed on your smartphone. Tap the URL, and install the “Mynaportal App” on your smartphone.

Step4 :

Start the “Mynaportal App” installed on your smartphone.
After that, tap the “Login with 2D barcode on PC screen” button (3).
Read the 2D barcode (2) displayed on your PC screen again, then login following instructions.

 

Step5 :

When the login window is displayed, type in your password which you have set for your Individual Number Card using 4-digit half-width numbers (4), then tap the “OK” button (5).
When the guidance of how to read smart card is displayed, set your Individual Number Card on your smartphone.

 

What is the password for the Individual Number Card?

It is the password of the 4-digit number which you set for the electronic certificate for user authentication when you received your Individual Number Card from your local municipal office.

Step6 :

Wait with your Individual Number Card set on your smartphone.
When a confirmation message for successful authentication is displayed, tap the “OK” button (6).


3: Login with 2D barcodes (via PC) For compatible iPhone users

Step1 :

Access the Mynaportal Top Page via your PC, then click the “Login with 2D barcode" or the “Login or Signup with 2D barcode” button (1) .

 

Step2 :

The 2D barcode (2) will be displayed on your PC screen.

If the “Mynaportal App” is not installed on your smartphone, go to Step3.
If the “Mynaportal App” is already installed on your smartphone, go to Step4.


Step3 :

Read the 2D barcode (2) by using a QR code reader on your smartphone.

After scanning the 2D barcode, the URL to Google Play will be displayed on your smartphone. Tap the URL, and install the “Mynaportal App” on your smartphone.

Step4 :

Start the “Mynaportal App” which you installed on your smartphone.
After that, tap the “2次元バーコード読取” button (3).
Read the 2D barcode (2) displayed on your PC screen again, then login following instructions.

 

Step5 :

When the login window is displayed, type in your password which you have set for your Individual Number Card using 4-digit half-width numbers (4), then tap the “OK” button (5).

 

What is the password for the Individual Number Card?

It is the password of the 4-digit number which you set for the electronic certificate for user authentication when you received your Individual Number Card from your local municipal office.

Step6 :

When the guidance of how to read smart card is displayed, set your Individual Number Card on your smartphone and tap the “Read Individual Number Card” button (6).
Wait with your Individual Number Card set on your smartphone.
After a confirmation message for successful authentication is displayed, tap the “Close” button (7).

 

4: Login for Android browser For compatible Android phone users

Step1 :

Access the Mynaportal Top Page with your smartphone, then tap the the “Login for Smartphone’s browser or the “Login or Signgup for Smartphone’s browser button (1).

If the “Mynaportal App” is not installed on your smartphone, go to Step2.
If the “Mynaportal App” is already installed on your smartphone, go to Step4.


Step2 :

When the “マイナポータルAP” window is displayed in Google Play, tap the “Install” button (2) and install the “Mynaportal App”.

 

Step3 :

Run the “Mynaportal App” installed in your smart phone.
Then tap the “Login to Mynaportal” button (3).


Step4 :

When the login window is displayed, type in your password which you have set for your Individual Number Card using 4-digit half-width numbers (4), then tap the “OK” button (5).
When the guidance of how to read smart card is displayed, set your Individual Number Card on your smartphone.


What is the password for the Individual Number Card?

It is the password of the 4-digit number which you set for the electronic certificate for user authentication when you received your Individual Number Card from your local municipal office.

Step5 :

Wait with your Individual Number Card set on your smartphone.
When a confirmation message for successful authentication is displayed, tap the “OK” button (6).

 

5: Login for iPhone browser For compatible iPhone phone users

Step1 :

Access the Mynaportal Top Page with your smart phone, then tap the Login for Smartphone’s browser ” or the “Login or Signgup for Smartphone’s browser ” button (1).

If the “Mynaportal App” is not installed on your smartphone, go to Step2.
If the “Mynaportal App” is already installed on your smartphone, go to Step4.


Step2 :

When the “マイナポータルAP” window is displayed in Google Play, tap the “Install” button (2) and install the “Mynaportal App”.

 

Step3 :

Run the “Mynaportal App” installed in your smart phone.
Then tap the “Login to Mynaportal” button (3).


Step4 :

When the login window is displayed, type in your password which you have set for your Individual Number Card using 4-digit half-width numbers (4), then tap the “OK” button (5).
When the guidance of how to read smart card is displayed, set your Individual Number Card on your smartphone.


What is the password for the Individual Number Card?

It is the password of the 4-digit number which you set for the electronic certificate for user authentication when you received your Individual Number Card from your local municipal office.

Step5 :

When the guidance of how to read smart card is displayed, set your Individual Number Card on your smartphone and tap the “Read Individual Number Card” button (6).
Wait with your Individual Number Card set on your smartphone.
After a confirmation message for successful authentication is displayed, the screen changes automatically to smartphone browser.

 

Screen Items Instruction

1: Account Information Registration

When you use Mynaportal for the first time, the Account Information Registration screen will be displayed. This part explains the screen items in the Account Information Registration screen.

 

Screen 

Screen Items Instruction 

 Request Email notifications from Mynaportal services

You can receive notification emails sent to your registered Email address.

 Email address

Type in the Email address you want to send the contents.

 Terms of Service

You can check the Terms of Service for using the Mynaportal.

 “Cancel” button

Cancel the account information registration.
Return to the Top Page.

 “Accept the Terms of Service and Confirm” button

Confirm your account information.
The Account Information Registration (Confirmation) is displayed on the screen.

2: Main Menu after the login

Explaining the screen items in the Main Menu screen.

 

Screen 

Screen Items Instruction 

 Your Notifications

Your notifications are displayed. The number of unread notifications are displayed next to “Your Notifications”. If you would like to check more notifications, click the“See more notifications”button.

 Language

Select a language.

 How to use

You can check this “Quick Guide for Mynaportal page.

 FAQ

You can search the FAQ and check the answer in Japanese.

 Inquiry

You can ask questions of the operating method of Mynaportal.
In addition, you can check the result of your inquiry.

 Logout

Exit from Mynaportal.
A confirmation message will be displayed.

 Last Login Date, Expiration Date of Electronic Certification

The date and time when you last used the Mynaportal, the expiration date of electronic certification, and the nickname of current user are displayed.

 “Reload” button

Reload “Your Notifications” to the latest state.

 Screen number

This is your screen number.
It helps you when you ask questions to our support center.

 Function of Mynaportal

Displayed on the right side of the screen, you can change to other functions without returning to the Main Menu.
Refer to and from (11) to (17) for each of the button functions.

 Your Information

You can ask administrative organization to disclose your information. When they answer your information, the number of unread answers is displayed next to the “Your Information” button. When you click the “Your Information” button, the Your Information will be displayed.

 Notice

You can check your notifications.
When there is an unread notification, the unread number is displayed on the right side of the “Notice” button. When you click the “Notice” button, the Notice will be displayed.

 Edit Account Information

You can edit or delete your account information.
When you click the “Edit Account Information” button, the Edit Account Information (Input) will be displayed.

 Agent

You can register or cancel your agents here to entrust work in Mynaportal. After you set your agents, you also can check the account history of your agents.
When you click the “Register/Change the setting of Agent Service” button, the Agent Menu will be displayed.
The “Start Agent Service” button is displayed when you are registered as an agent. When you click the “Start Agent Service” button, the Start Agent Service will be displayed on screen.
When you click the “Check the notifications about Agent Service” button, the Notifications about Agent Service which is the account history of your agents will be displayed.

 Interaction History

You can check transactions of your information between administrative organizations. When there are unread messages from administrative organizations, the number of unread messages is displayed next to the “Interaction History” button. When you click the “Interaction History” button, the Interaction History will be displayed.

 Account History

You can check your Mynaportal account history.
When you click the “Account History” button, the Account History will be displayed.

 Identity Linkage

You can connect or disconnect to other websites.
When you click the “Identity Linkage” button, the Identity Linkage will be displayed.

 Change Individual Number Card Password / PIN

You can change your password of Individual Number Card.
When you click, the password change function will appear.

 Registered Municipality

Your registered municipality name will be displayed as a list.
Click to move to the corresponding municipality website.
Click the “Register/Change Municipality” button, you can add a municipality information and change information of registered municipalities .

 Related links

Related websites of Mynaportal is displayed as a list.
Click to move to the corresponding website.

 Privacy

You can check the Personal Information Protection Regulations of Mynaportal.

 Terms of Service

You can check the Terms of Service of Mynaportal.

 Operating Environment

You can check a necessary software for using Mynaportal.

 Accessibility

You can check the Accessibility of Mynaportal.